Your service has significantly improved the efficiency of our medication processes. Communication is clear, issues are resolved quickly, and the support we receive helps us maintain safe and effective care for our residents The reliability of your deliveries, the accuracy in medication handling, and the responsiveness of your team have been especially valuable. Our staff feel supported, and residents benefit from timely and well-coordinated medication management.

The out-of-hours service is reassuring and has been extremely useful when urgent queries arise. Knowing support is available at any time helps us manage unexpected situations confidently.

We would highlight your excellent communication, consistent reliability, and the professional, helpful approach of your team. Deliveries are always punctual, organised, and handled with care. The drivers are polite and professional, which makes the process smooth for our team.

Our experience with Devon Pharma has been very positive, and both Manager Nadine Vincent and Officer-in-Charge Jenni, Andrea, Ann-Marie, Hannah and Joseph have been closely involved in working with your team.

We’ve had an excellent experience with this pharmacy delivery service. The team is consistently reliable, ensuring medications arrive on time. Their commitment to accuracy gives us real peace of mind.

What truly stands out is their kindness and professionalism. They communicate clearly, respond quickly to any queries, and accommodate urgent requests.

We highly recommend this service to other care facilities. Saugat has promptly dealt with any queries and is a fantastic Pharmacy Manager.

“Devon Pharma have been consistently loyal and trustworthy. Whenever we encounter an issue, their team is quick to respond and resolve matters without hesitation. Having their reliable support as part of our service has made a real difference to our operations.”

All aspects of the service have been beneficial, particularly the strong working relationship with management and their genuine willingness to support us whenever needed. Their understanding approach and clear communication — whether by email or the 24/7 hotline — are invaluable to both our staff and residents. The hotline support is excellent.

The reliability of the monthly medication service stands out. Deliveries arrive a week in advance, giving us ample time to check supplies and follow up on any outstanding items, ensuring smooth continuity of care.

The drivers are always friendly, patient, and professional, making the delivery process smooth and pleasant for the team.

A special thank you to Saugat and Ash for always responding to queries promptly.

Before using DevonPharma we experienced a lot of issues with our medication ordering. After the switch to Devon Pharma, we always receive our medication on time with no medication missing from our order. We are able to contact them at all hours with any concerns and they are always dealt with swiftly and effectively. All the team are helpful, polite and will never leave any questions unanswered. 

As a Deputy Manager, I see the medication ordering process being a huge contribution to the home running smoothly. I can definitely recommend any organization to begin using Devon Pharma. 

We would like to express our sincere appreciation for the excellent service provided by your pharmacy team in supporting our care home and, most importantly, the wellbeing of our residents. Your consistently speedy and well prioritised deliveries have made a significant to the smooth and safe running of the home. The monthly medication cycle is managed efficiently and reliably, giving us confidence and continuity in our medication processes. The out of hours hotline has proven invaluable, with staff always available when needed, and responding promptly, compassionately, and a professionally-friendly manner. Nothing is too much for Devon Pharma’s staff. Phone calls are answered with understanding and reassurance, which is greatly appreciated in a care environment, where timely support is essential.

Overall your service has had a positive impact on both, operational flow and resident care, and we would strongly recommend your pharmacy to other care homes.

It is my pleasure to work with you. There are no words to express gratitude towards your service. I have just highlighted some of your best qualities. 

It has helped logistic cost:  efficient and cost-effective service as your service has helped us to reduce our time and cost by reducing logistic cost.

Staff members are approachable and always been supportive 24/7 out of hours hotline is great as care home do always suffer on the weekend and bank holiday. This has reduced our extra burden.

I’ve found their work to be highly professional, reliable, and efficient.

We have made a move to Devon Pharma a while ago and although we originally have had some teething problems (as expected when two teams start working together), we have now been able to build a great relationship. Saugat Pandey has gone out of his way to improve our experience, reach out to our nursing team and oversee our deliveries, sorting out any problems that arise and often going out of his way to get urgent prescriptions to us when needed, often within hours of ordering! The delivery drivers have also been great, always polite and quick, often delivering urgent items to us especially.

As a care home manager, I’ve found your pharmacy services to be an important part of supporting our residents’ care. While we have faced some challenges—particularly with occasional delays in medication deliveries due to insufficient drivers the overall communication has been consistently strong.
One of the most valuable aspects of your service has been the ongoing support and responsiveness, especially from Saugat. His professional approach and quick action when concerns were raised have made a real difference. He has always taken the time to listen and resolve issues promptly, which has helped maintain trust and reassurance within the team.

The 24/7 out-of-hours hotline is also a key benefit. Knowing we have access to advice and support at any time gives both staff and families peace of mind.
Despite the delivery challenges, I would still recommend your pharmacy services to other care homes, particularly highlighting the excellent communication, the personalised support, and the commitment to resolving issues effectively.

I would like to express our gratitude for supporting us in terms of providing us with assistance and prompt deliveries of our much-needed medications for our residents.
Staff of Devon Pharma were always giving us the much-needed help when we are having difficult times, like chasing medications from surgeries, finding stocks that is not readily available, supporting our daily operations with timely delivered medications and the never-ending support of the staff with our daily queries and needs. The 24 hours out of hour hotline is a big help in giving us assistance.

Overall, we are satisfied and greatly appreciate all the support of the staff of the Devon Pharma is providing us.

Your pharmacy has reduced the amount of time spent chasing delayed medication has one call to your team and you chase it for us; delivery staff are friendly professional and polite always.  Your service has been smoothing we have not had to use it much but when we have, we are pleased with the response. I have recommended you to several homes in the area and to two new care managers taking up new post.

Since Partnering with you we have noted a reduction in time spent by the nursing team in ordering, chasing and corresponding with pharmacies. All members of your team have been helpful, courteous and friendly and communicate well with us which has really been appreciated by our team. 

Our monthly medications always arrive on time and are nicely packaged.

The MAR charts provided are clear, and the inserted photographs of our residents on both the charts and Medicine boxes are helpful and important in reducing potential errors. 

The introduction of your delivery driver has been so helpful in ensuring our residents receive acute medications in a timely manner, this coupled with the 24/7 out of hours hotline has ensured a seamless service for our residents.

We cannot recommend you highly enough. 

Our home chose Devon pharma as our nominated pharmacy approx 3 years ago. One of the biggest benefits to the service is how easy it is to get in touch with the pharmacy team and speak to someone directly about any issues – no silly voicemails or prolonged waiting time. Staff are always polite and happy to help.  

During that time, we have noticed a lot of improvements to the service especially around delivery of medication and communication with us and doctors surgeries about any issues with missing prescriptions which is very appreciated.  

The pharmacy staff members are very easy to approach either over the phone or via email.  The team can respond to our emails very quickly and feed back to us if certain medication can be supplied or not and explained to us why.

The nursing team found the most beneficial aspect will be receiving medications when the stock was running low for our service users, the pharmacy team has been kindly pull the items out and supply them to the Home from the monthly supply in the past.

In regards deliveries, our service users will benefit more if your pharmacy can provide an extra delivery at lunch time, please, especially antibiotics and Palliative care crisis medications for syringe pump.

I hope this feedback you find helpful. 

Partnering with Devon Pharma has truly transformed the way we manage medication and healthcare support in our care home. Their pharmacy services have significantly streamlined our operations, making medication ordering, delivery, and administration more efficient and error-free. This has improved compliance for the Home and allows Staff to feel safe and efficient with medication administration. One of the most beneficial aspects of Devon Pharma’s service is their tailored support for care home settings. Their knowledgeable team provides clear communication, prompt deliveries, and helpful advice, which has been invaluable to our staff. The MAR charts are consistently accurate, and the medication audits and training sessions have helped raise the standard of care across the board.

The 24/7 out-of-hours hotline is a standout feature. Knowing we have access to professional support at any time of day or night gives us peace of mind, especially in urgent or unexpected situations. It’s reassuring to know that expert help is just a phone call away.

We would absolutely recommend Devon Pharma to other care homes. Their reliability, personalised service, and commitment to patient care make them a trusted partner. If you’re looking for a pharmacy that truly understands the unique needs of care homes and consistently delivers exceptional service, Devon Pharma is the one to choose.

We changed to Devon Pharma in December 2024 as our previous pharmacy was consistently lacking in the service, we expected and needed as a busy residential home. Devon Pharma made the transition seamless, everything was transferred to them ready for our monthly order without us having to lift a finger!

Before we made our first order, they sent us a calendar of ordering and delivery dates, and were more than accommodating when we had to change our order date due to staffing. All orders have since been delivered on time, or earlier, well packaged and fully labelled and barcoded for use with our eMar system.

There were some teething issues at the beginning, but these have all been rectified quickly and efficiently by Devon Pharma. They are always quick to reply to emails and their out of hours service has been brilliant, we have only needed to use it twice but both times our calls were answered and dealt with promptly. They have often prescribed and delivered medications on weekends, the same day and at short notice with no issues.

Their delivery of interim medications has been flawless, their delivery drivers are always friendly, on time and professional. 

They always follow up with me or ask if they’re unsure about something, and they chase up missing  prescriptions with the GP, so we don’t have to! 

Overall, we are highly satisfied with the service we are getting from Devon Pharma and hope to continue using their pharmacy for a long time.

Great Pharmacy. We switched over to Devon Pharma from another local pharmacy/store. Couldn’t be happier with the change. The staff at Devon Pharma truly care about their client’s wellbeing. Great customer service. Friendly and knowledgeable. No waiting long for medication despite far distance- its delivered fast or posted as a special delivery. So easy to communicate. My questions or concerns have always been answered right away.

Their commitment to providing fast and friendly services is outstanding.

Thank you for your continued partnership. We are happy to work with you and truly appreciate the reliability of your services, especially your same-day delivery. Your team consistently goes the extra mile, always picking up calls and sorting out matters for us, no matter how challenging. Your commitment to supporting us makes a real difference in our operations, and we look forward to continuing this valuable relationship.